Who do I call for water or sewer emergencies after hours, on weekends, or on holidays?   top
My water service has been interrupted, or I’m experiencing unusually low water pressure. What should I do?   top
If you find yourself without water service or with a significant decrease in water pressure, please follow these suggested procedures:
  • Check with neighbors in your area and find out if they are experiencing similar problems.
  • If no one else is having a problem, check your water meter. If the needle or small triangle is moving, you have a leak on your line and you will need to repair the line or contact a plumber.
  • If others are experiencing the same problem, contact our office to report the outage/reduction in pressure at 205-629-5801, 24 hours a day.
How do I check for a water leak?   top
  1. Turn all water-using appliances off. This includes all fixtures inside and outside the house such as: showers, sinks, washing machines, and any appliance that uses water. If you have a sprinkler system, turn off the controller and shut off both valves at the double check valve assembly to isolate the irrigation system.
  2. Remove the lid from your meter box and lift the cover off the water meter.
  3. Watch the meter. Your meter has a triangular red or silver and black round disc. This device is commonly called a "leak indicator."
    • If it is spinning, you have a leak. If you do not have a "leak indicator" and the meter dial hand is moving, water is running somewhere in your system and you have a leak (go to step 4).
    • If the dial hand is not moving, note its position and wait 10 minutes. Check the meter again. If the dial hand has moved, you have a slow leak (go to step 4). If not, you do not have a leak.
  4. Locate the main shut-off value to your house. This is typically located close to the meter box.
  5. Turn off the valve.
  6. Turn on a fixture, such as a faucet, in the house to test.
    • If water is flowing from the faucet after several seconds, the shut-off valve is not working.
    • If no water is flowing from the faucet, the valve is working properly (go to Step 7)
  7. Check if the leak indicator's hand on your water meter is moving.
    • If the leak indicator or meter dial hand is moving, water is flowing between the meter and the shut-off valve. This means you have a leak between the meter and the shut-off valve.
    • If no indicators are moving, then you have a leak between the shut-off valve and the house (or possibly somewhere inside the house). Check faucets, toilets, washing machines, etc., for leaks.
I think my water meter was mis-read, causing my water bill to be incorrect. Can I have my meter re-read?   top
Call 205-629-5801 or email info@odenvilleutilities.com.
Where can I pay my water bill?   top
Click here to find out how to pay your water bill in person, by mail, or by credit card phone payment.
Where is the Odenville Utilities Board office?   top
Our office is located at 14292 US Highway 411, Odenville, AL 35120 .
Odenville Utilities Board Logo
14292 US Highway 411
Odenville, AL 35120
Office: 205-629-5801
Fax:    205-629-5769
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