Customer Service Window

New or Transferred Accounts
New residential or commercial service may be applied for at our main office location at 14487 US Highway 411 (click here for map). When applying for a new service, please bring a valid picture identification and rent/lease agreement, if applicable.

For more information on establishing or transferring a customer service account, please contact:

Odenville Utilities Board
14487 US Highway 411
Odenville, AL 35120
205-629-5801 phone
205-629-5769 fax

Contact Info
When contacting Odenville Utilities Board, please be prepared to provide us:
  • Name on account
  • Caller’s name
  • Telephone number
  • Account number (as shown on monthly bill)
  • Address of service location
  • Billing address (if different from above)
  • Nearest major intersection (if reporting a problem, or requesting a locate)
General Information Odenville Utilities Board
14487 US Highway 411
Odenville, AL 35120
205-629-5801 phone
205-629-5769 fax

Billing and payment information 205-629-5801

Water or sewer line locates Odenville Utilities Board
205-629-5801 phone
205-629-5769 fax

Outages/Service Problems
If you find yourself without water service or with a significant decrease in water pressure, please follow these suggested procedures:
  • Check with neighbors in your area and find out if they are experiencing similar problems.
  • If no one else is having a problem, check your water meter. If the needle or small triangle is moving, you have a leak on your line and you will need to repair the line or contact a plumber.
  • If others are experiencing the same problem, contact our office to report the outage/reduction in pressure at 205-629-5801, 24 hours a day.
When reporting an outage please give the water utility representative your name, address, and telephone number. The more accurate the information we have, the quicker we can restore your service.
Odenville Utilities Board Logo
14292 US Highway 411
Odenville, AL 35120
Office: 205-629-5801
Fax:    205-629-5769
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